Help & FAQ

  • Bestseller, We have carefully selected the most top selling items by category for example Paper & Cards - the top most selling products by that particular category has been tagged with a red BESTSELLER button. This will help you to decide which item to buy.

  • We do give credit terms - subject to
    • Minimum monthly purchace RM 1000
    • Customers must be within our free delivery area ( for all addresses with postcode no 40150, 46100 , 46300, 46350 , 47300, 47301, 47308, 47400, 47410, 47650, 47800, 47810, 47820, 60000. )
    • Please fill in this form if you are intrested and email it back to us fauzul.enterprise@gmail.com
    • Once approved we will Notify you.

  • Dataran Prima : FREE Delivery any amount.

  • Outside Dataran Prima customer - for all addresses with postcode no 40150, 46100 , 46300, 46350 , 47300, 47301, 47308, 47400, 47410, 47800, 47810, 47820, 60000.
  • Above RM100.00 : FREE
  • Below RM100.00  : RM5 for below 15kg & RM10 for 15kg and above.

  • The rest of Klang Valley and all Major City and Towns in Peninsular Malaysia
    • Above RM100.00 : Flat rate RM10.60, * max weight of 50kg
    • Soft Drinks delivery limited to Damansara area only, other area normal delivery charge will be applied.
    • A4 Paper - Selangor & Kuala Lumpur - minimum order 50 reams per item, any less or other state & cities normal delivery charge will be applied.

  • Soft Drink delivery is limited to Damansara area only, other area, cities will have to do 

All this calculation will be calculated automatically when you order through our online Store www.fauzul.com.my

 

  • Feedback, If you have anything, anything at all, kindly email us your request here. We will get back to you ASAP that’s a promise.

  • Please take note when you make changes to password you will be automatically logged out and you must log in again using our temporary password which will be e-mailed to you. Copy and past the temporary password. You are advised to change the password immediately after login in.

 

  • Free Gift - From time to time we will give away free gifts for customers who purchase above a certain amount. These gifts will be delivered to you with the goods.
  • Please be advice the FREE GIFTS are while stock lasts basis.
  • We reserve the right to discontinue or modify this offer at any time without notice and we also reserve the right to cancel any order at any time.

  • If you are not a registered customer please register 
  • Login
  • Choose Product
  • Add to Cart
  • View Cart 
  • Select Delivery Method
  • Quotation

 

You can use this Quotation to order on a later time, to do this

  • Login
  • My Account
  • View Your Quotation
  • Convert to Order
  • Check Out
  • Place Order / Make Payment

 

  • Note : All quote is valid for 14 days Only

  • My Account
    • All your info about your old purchase, previous order is stored in here.
    • Edit your company information– If there is any changes in your company info please update here.
    • Change your email– In the event you changed your email address please change here.
    • Change your password– if you decide to change the password

 

  • My Orders
    • Frequently purchased products – All your purchases are stored here, the most frequently purchase items will be listed on top of the list for your easy reference.
    • View your online orders – To view your previous online order, the status of your order and you can also reorder the same item from this page.
    • View your previous purchases– All you previous online, in store order is stored here. The record goes as back as 2003 ( if you have purchase records with us )
    • Account Statement – Customers with credit facilities can download the latest statement from this page. Click Generate Statement button

 

  • My Quotations
    • View Your Quotation – All your saved quote are listed here. You can reorder the whole quote, edit or add more items.
    • View quotation from Admin – if you have requested any quote by phone or email, admin will send you the quote and its listed here. The process of ordering is the same as View Your Quotation.

  • General Information
    • All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you as soon as possible and offer our best service.
  • Delivery Locations
    • Items offered on our website are only available for delivery to addresses in Malaysia ONLY. Any shipments outside of Malaysia are not available at this time.
  • Delivery Time
    • An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping. Delivery times are to be used only as a guide and are subject to the acceptance and approval of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on a Saturday or Sunday.
    • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments if necessary.
  • Shipping Costs
    • Shipping charges will be displayed at the checkout screen. From time to time we may have a promotion that entitles the customer to flat rate shipping charge at checkout.
  • Damaged Items in Transport
    • If there is any damage to your products upon delivery, contact us immediately at fauzul.enterprise@gmail.com. DO NOT dispose products and please wait for our customer service representatives to advise the course of action.
  • Questions
    • If you have any questions about the delivery and shipment or your order, please reply to any of our email which emailed you.

We Accept the following payment method.
 
1. IBG - Direct Bank Transfer
2. Credit Card Payment - Master Card / Visa
3. Payment by Cheque - We will only process your order after you have banked in the cheque and also it is subject to clearance.

  • Customers are not required to register to view our prices, Only when you have decided to order You need to REGISTER
  • Kindly give us the authentic info, although new customers will get their user ID almost immediately we will be forced to block your account if it is not authentic. For ex. Tel: 12345, Fax: 12345.
  • In the event you dont have a company just type in your name in - Company Name column and your NRIC in Company Registration No Column.
  • In the event if your company don’t have company registration no. (Law firm, Accounting Firm - You can type in your NRIC No.)

  • We pride ourselves on offering the highest quality merchandise. If you are not delighted with your purchase, return the unused item in its original condition within 7 days for an exchange off any other merchandise , less shipping costs.